Disconnecting and reconnecting your water supply

What to do if you need to disconnect your water supply and how to get reconnected again.

 

Understanding disconnection types

There are two types of disconnection:

We’ll remove the pipework between our water main and your property boundary and seal it off so no water can be used.

Your pipework stays in place, but you’ll need to turn off your internal stop tap. You must not use the water supply at all whilst the property is disconnected temporarily.

Choosing the right disconnection for your project

The type of disconnection you’ll need depends on the scenario and whether you plan on re-using the previous water supply afterwards.  

We’ve covered some of the most common scenarios and the most suitable disconnection type:

Scenario Do you plan on re-using the previous water supply? You need
Demolishing a property Yes Temporary disconnection
No Permanent disconnection
Redeveloping an existing site Yes Temporary disconnection
No Permanent disconnection
Completing major renovations Yes Temporary disconnection
No Permanent disconnection
Closing or relocating a business - Permanent disconnection
Period of long-term vacancy (domestic properties) - Temporary disconnection

Important things to know before disconnecting your water supply

Surface water drainage
Open Water

Use an approved plumber

Permanent disconnections involve disconnecting all water supplies. If your property or premises has multiple water supplies and you only want to disconnect one of them, you’ll need to employ a private contractor to complete the work for you. 

Find a contractor

How to reconnect your water supply

The steps you need to take to reconnect your water supply depends on the type of disconnection you had originally:

Apply for a disconnection or reconnection

You can apply to disconnect or reconnect your water supply using one of our online forms.