Help with understanding your bill

Whether you're unsure about something on your water bill, or you have English as a second language and would like to communicate with us in your primary language, there are ways we can help you.

 

Select your bill type

There are three types of water bills and we call them ‘metered’, ‘unmetered’ and ‘assessed’. Select the way your home is billed from the following options:

Understanding your charges

Your bill may have charges specific to the services you receive from us.

Payment help and information

More help and advice about your paying your bills.

Translated and accessible bills

If English isn't your first language, or you require you bill in a different format, let us know.

Priority Services

If you're over 65, have a medical condition, disability, or temporary change of circumstances that mean you need extra help, we can help you and your household.