Report a bereavement | Bereavement support | My Account

Getting started

There are several ways you can contact us to discuss a bereavement. However you choose to inform us, our team will handle it with care and compassion.

If you’d prefer to use the website to tell us that a customer has died, please answer the following questions about the person and their Severn Trent account. Our team will then be able to update the account.

{panel-id} Account details for the person who has passed away

The asterisk (*) symbol denotes required fields.

Account number (if known)

Please enter a valid account number (if known)

Their title *

Please select a title

If "Other title " please give this here

Please enter a valid if "other title " please give this here

Their first name *

Please enter a valid their first name

Their last name *

Please enter a valid their last name

Date of death *

Please select a date

What is the property address:

Address line 1 *

Please enter a valid address line 1

Address line 2

Please enter a valid address line 2

Town/City *

Please enter a valid town/city

Postcode *

Please enter a valid postcode

When did the person who has passed away last occupy the property? *

Please select a title

If "other date", please provide the date they left the property

Please select a date

{panel-id} Property Status

The asterisk (*) symbol denotes required fields.

Please answer relevant questions below

What is the current status of the property *

Please select a title

[1] The account will remain open, and bills will still be sent to address/charges will be accumulated onto the account for water usage.

[2] The account will either be transferred into the new occupant(s) name or closed and a new account opened.

Please confirm names of existing or new occupants (if known)

Please enter a valid please confirm names of existing or new occupants (if known)

Did the person own or rent the property? *

Please select a title

If the property is rented

When is the tenancy due to end?

Please select a date

Please confirm type of rental agreement

Please select a title

If other please specify

Please enter a valid if other please specify

Please provide the contact details of the Landlord/Local Authority/Housing Association, if available.

Contact information

Please enter your description

{panel-id} Meter reading

The asterisk (*) symbol denotes required fields.

If the property has a water meter, are you able to provide a meter reading? *

Please select a title

If YES , please provide the meter reading

You only need to give the numbers in black. Please ignore any red numbers

Meter reading

Please enter a valid meter reading

Date of meter reading

Please select a date

{panel-id} About you

The asterisk (*) symbol denotes required fields.

Full name *

Please enter a valid full name

Title *

Please select a title

If "Other title " please give this here

Please enter a valid if "other title " please give this here

Address line 1 *

Please enter a valid address line 1

Address line 2

Please enter a valid address line 2

Postcode *

Please enter a valid postcode

Phone number *

Please enter a valid phone number

Email address

Please enter a valid email address

What is your relationship to the person who has passed away?

Please enter a valid what is your relationship to the person who has passed away?

Are you the named Executor or Administrator? *

Please select a title

If yes, are you happy for us to make changes to the person’s account based on the information provided and contact you for any further information?

Please select a title

Any additional information

Please enter your description

If possible, please upload any supporting documentation using tab below. E.g. screenshot of proof of Executorship or Administrator.

documentation Please upload a file