Move or change the size of your meter
If you need to move or change the size of your water meter, we can help. It's important to note, only Severn Trent and our contractors can carry out work on water meters.
It is only the original occupier who requested the meter to be fitted who can revert back.
It is the responsibility of the purchaser to determine how water service charges are levied prior to purchasing the property.
You can revert to Rateable Value charges if:
You cannot revert to Rateable Value charges if:
It is illegal for anyone else to move or up-size the meter
In legal terms the water meter is our property, and so we and our contractors are the only organisations allowed to carry out work on the water meters.
You must not remove it or instruct anyone else to remove it for you under any circumstances.
It is a contravention of the Water Act (as stated in section 175 of the Water Industry Act 1991) and can be a criminal offence to interfere with, wilfully damage or remove the meter.
If you are convicted of doing any of these things you could face a large fine.
Applying to move or change the size of your water meter
If you'd like to move or change the size of your water meter, you'll need to follow the following steps.
It may not always be possible to carry out the changes. We won't know until we've carried out a survey at your home.
Our team will carry out a free meter re-site survey to see whether your meter can be moved or changed and tell you how much it will cost.
The price of moving or re-sizing a water meter depends on the work that's needed, where the meter is and where it needs to go.
It will be between £128.95 and £496.76 depending on where your meter is located and whether the relocation is internal or external.
You will receive an invoice for the work, typically within 60 days of the work being carried out. The invoice should be paid within 30 days once you’ve received it.
| Work required | Price |
|---|---|
| Internal to internal re-site | £128.95 |
| Internal to existing boundary box re-site | £128.95 |
| Internal to external re-site | £402.74 |
| External to internal re-site | £128.95 |
| External to external re-site | £496.76 |
| Up-size | £160 |
Before our contractor carries out any work, you'll be asked to sign our Customer Charge Agreement which confirms that you're happy with the cost and your agreement to our water meter re-site and up-size terms and conditions.
If it is possible to do the work on the same day as the survey, and you wish to go ahead with it, our contractor will either carry out the work for you straightaway, or you can arrange another appointment to carry out the work at a more convenient time.
If an external excavation is needed to install a boundary box, then contractor may need a second visit.
You will need to contact the contractor, Network Plus, to re-arrange the work to move or up-size a meter.
You can call Network Plus on 0330 6780964, or write to them at:
Network Plus James Corbett Road
Salford
Manchester
M50 1DE
Cancelling the work
You have the right to cancel at any time and for any reason before you enter into the Customer Charge Agreement.
Once you've entered into the Agreement you've the right to cancel the Agreement for any reason within 14 days of signature.
However, if you decide to go ahead with the work before the end of the Cancellation Period you will be charged STW’s reasonable costs for carrying out the service up to the point of cancellation.
To cancel the work, you can complete the cancellation form.
Alternatively, you can contact us by letter, phone or email.
Repairing faulty meters
We understand that if something goes wrong, you want us to resolve it quickly and accurately.
Any meter that is fitted and found to be working incorrectly will be replaced free of charge.
If you experience any problems with your water meter, you can report the problem to us and we'll arrange for your meter to be replaced.