Stoke DMA
Staffordshire
We’re investing in Stoke's future
Severn Trent is investing £25million in Stoke-on-Trent as part of an ambitious multi-million pound scheme to replace ageing water pipes and provide the city with a more reliable water supply.
Work is set to begin on the delivery of a major project of upgrades to the water network in Stoke, modernising infrastructure and ensuring its resilience for the future.
Crews are set to start working to install approximately over 40 kilometres of new pipe in Stoke-on-Trent from April 1st, 2025, with the programme of works going ahead in the Hanley, Burslem and Sneyd Green areas.
The installation will be phased across the area and is planned to start with Milton Road, Berwick Road, Birches Head Road and Fairfax Street. The whole of the project is expected to be completed by April 2027.
Ahead of the work beginning, the team will be looking to meet with the local community and talk about the project.
Frequently asked questions
We’ll always try to keep access open. If we need to restrict vehicle access temporarily, we’ll let you know in advance. Please keep the area clear of parked cars to help us work safely and quickly.
If we need to interrupt your water supply, we’ll give you at least 48 hours’ notice with a card showing the expected start and end times.
- We’ve worked with Stoke Highways to avoid routes with school street cameras.
- We won’t cover fines if drivers use unofficial routes or park in restricted areas.
- Need help? Call us on 07789 904017 or email Communitycomms@severntrent.co.uk
If you or someone you know needs extra support, please let us know. You can also register for our Priority Services at www.stwater.co.uk/priorityservices.
We’re working closely with emergency services to make sure they can get where they need to go.
Some bus routes will be affected. For updates, contact:
- Stoke-on-Trent Council: 01782 234234
- Stantons of Stoke: 01782 82728
- Or visit the Travel & Information shop at Hanley Bus Station.
Please place your bins at the end of the road on collection day. If they’re missed, call the council on 01782 234000. Our teams will help where they can.
- Weekdays: 8:00am – 5:00pm
- Saturdays: 8:30am – 5:30pm
- Sundays: 9:00am – 4:30pm
If you don’t see anyone on site, they might be:
- Collecting equipment
- Waiting for reinstatement teams
- Pressure testing the pipe to make sure everything is working the way it should be
- Awaiting water quality test results.
We don’t offer compensation for general disruption. However:
- Businesses may be eligible under our Loss of Profits Policy please email BusinessLoss@severntrent.co.uk for more information.
- Households may qualify under the Guaranteed Standards Scheme for service issues.
- If you’re experiencing significant disruption, please contact us. We’ll do our best to help.
Got a suggestion for a local charity or community initiative we could support? Email us at Communitycomms@severntrent.co.uk.
We try to keep dust to a minimum, but it can happen during roadworks. Equipment and soil may be stored safely on site and removed regularly.
Once the work is done, a team will come to clean up and restore the area. We aim to leave your street as good as we found it.
We’re starting to move some customers from unmeasured bills to water meters. This is because the Environment Agency has classed the Severn Trent region as ‘Seriously water stressed’ – excluding Chester Zone. This means we need to take steps now to help protect our water supplies for the future.
Introducing measured billing supports this objective by:
• Helping reduce unnecessary water waste
• Encouraging more efficient and responsible water use
• Giving customers greater awareness and control over their water consumption and bills
• Providing a fairer charging method, where customers only pay for the water they use
Customers who have recently moved to measured billing were identified as likely to save money by switching to a meter. If your account was in credit, you’ll have received a refund as part of this change.
- Speak to our team on site who will be happy to help
- Call our Community Comms Officer, Charlene, on 07789 904017 during office hours
- Visit www.stwater.co.uk/planned-improvements
- For water/sewerage issues, call our 24/7 line: 0800 783 4444
- For help managing or understanding your bill call: 0345 750 050
- Follow weekly updates on the Nextdoor app.