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  • Best value
    in Britain

    We have the lowest average household bills in Britain for
    water and waste water services combined.

    Find out more with Scruffy
  • Spotted
    a leak?

    When it's cold, leaks can freeze and become dangerous. We need to know a few details so that we can fix them as quickly as possible.

    Tell us about a leak
  • Beauty on your

    We have some truly stunning countryside and nature for you to explore; whether on foot, by bike or on the water.

    Find a site near you

Welcome to Severn Trent Water

4.3 million homes and businesses across the Midlands and mid-Wales rely on us to provide clean water and take their waste water away.

Type your question into the box below

If you can’t find an answer then check out our Help & contacts section or email our Customer service team.

Useful information

  • If you've just moved into the Severn Trent area- you can register your account online
  • Search your postcode to find out more about the water supply in your area.

Information, tips & stories

  • Search your postcode to find out more about the water supply in your area.
  • Following consultation with 15,000 customers and stakeholders, we've submitted our 2015-2020 business plan to Ofwat.
  • Buy our high quality, stylish & water efficient showerhead for just 99p - plus FREE delivery!
  • Read the report from the independent customer challenge group, the Severn Trent Water Forum.
  • We offer free workshops for schools and other groups, who are interested in learning about water and the water cycle.
  • Learn about more products & services for homes, through our trusted partners