Wonderful on Tap

Reopening our visitor sites

Our visitor sites are open again, but with some restrictions in place to keep visitors, local communities and our teams safe.

We closed our visitor sites in March 2020 to help limit the spread of the coronavirus COVID-19. 

After the UK Government issued updated lockdown advice in May, allowing increased outdoor exersise and travel, we carefully and gradually reopened our visitor sites.

Taking things slowly

We reopened our sites gradually to ensure your safety and the safety of other visitors, our teams and the local communities.

We began by reopening some of our smaller sites in May, and carefully worked our way up to our larger sites, Carsington, Tittesworth and Staunton Harold, which reopened on Wednesday 3 June.

Prioritising your safety

The wellbeing of our colleagues, visitors and local communities is what’s most important, which is why the opening of our sites will be done in gradual stages.

We will monitor and review each site once it has been opened. If we’re confident visitors and communities are safe, and social distancing can be maintained, we’ll look at opening others.

Visiting us safely

We’re looking forward to welcoming you back, but it’s important to stay safe when and if you do visit our sites when they open again.

We’ll still need to look out for each other by following any new measures in place and continuing to practice social distancing, to make sure you, other visitors, the local community and our teams are kept safe.

Special measures in place

We will put special measures in place at each site we reopen, to help keep everyone safe.

Each site will use different measures specific to their circumstances, but will include things like:

  • closure of some footpaths
  • one-way systems
  • closure of play areas
  • reduced toilet facilities
  • hand sanitiser stations in car parks and at toilets

Check before you travel

If you want to visit our sites when they eventually reopen, please check which sites are open and what extra measures are in place to keep visitors safe before you travel.

It’s important that you stay local and avoid travelling long distances to our visitor sites.

We may need to close sites if too many people visit them.

Extending visitor permits

If you hold a visitor permit for any of our visitor sites, your permit will be extended by the amount of time the site you hold a permit for is closed.

If your permit expired during the closure, we will extend your permit to compensate for that time you missed too.

If you have a permit for multiple sites, we will extend your permit as well. The extension will be based on the last of the sites included in your permit to reopen.

For example, if you have a permit that includes Linacare and Carsington reservoirs, we will extend your permit to compensate for the time that Carsington is closed.

How to contact us

All our visitor site buildings are closed and team members are working from home where possible, but you can still contact us by specific site phone numbers and email addresses that are listed on each individual site page.

You can contact us through social media for site specific queries, most of our visitor sites have accounts on Facebook and Twitter.

For general enquires you can contact the Severn Trent customer care team.