Wonderful on Tap

Avoid a water meltdown this winter

Help with fixing a burst pipe

We hope you never have to experience a burst pipe, but if you do, we've provided information and contact details for our partners HomeServe and WaterSafe. They'll give you access to approved plumbers in your area, so you can get it fixed as soon as possible.

Find an approved plumber in your area

If you need a plumber fast, make sure you choose one that's WaterSafe approved. You can find a list of approved plumbers in your area by visiting the WaterSafe website. WaterSafe is an online directory and national accreditation body for competent and qualified plumbers in England, Scotland, Wales and Northern Ireland.

FIND A PLUMBER

HomeServe

You can find a plumber through our partner HomeServe. Call their UK helpline on 0330 0247041* to arrange a quote, book an appointment or simply find out more. HomeServe’s approved network of engineers are available 365 days a year, and most repairs come with a 12 month guarantee.

I've spotted a leak, what should i do?

If you've spotted a visible leak that's outside of your property or on your water meter (inside or outside your home) please report it, so that we can get it fixed as soon as possible and avoid wasting our wonderful water.

LEARN MORE

My water looks or tastes different

A mixture of the cold weather and how we use water throughout the winter period can sometimes affect the way water moves round in our pipes. This can sometimes cause disturbed sediment. Here’s what to do if your water doesn’t look or taste the way it should.

HOW TO FIX IT