Regulatory Library

A big success for this region is the lowest number of internal and external sewer flooding incidents reported in the last five years. This is partly the result of engaging with over 500 food service establishments, installing fat traps and preventing and estimated 60,000 litres of fats, oils and greases from entering the sewerage network.

This also contributed to a year on year reduction in the number of pollution incidents caused by our foul sewer network.  

We’ve worked closely with farmers in the Middle Severn, Ketford and Brockhill catchments to protect raw water quality by improving farming practices. In total 348 farmers have been involved in our successful catchment management activities.

We delivered a joint scheme with Gloucestershire County Council to address a persistent and complex flooding issue. Together the different elements of the scheme reduce risk of flooding to properties and open spaces. This innovative scheme stopped infiltration to the sewers, replace and repair of highway drainage and culverted watercourse; and separating surface water from our combined sewer by disconnecting impermeable areas from the sewer and connecting to the new highway culvert.

As part of our commitment to be a socially purposeful company we have helped customers through our Big Difference support scheme, helped customers during an incident through our Priority Services Register and educated local school children about water efficiency and sewer misuse.