Leakage is one of our customers’ highest priorities. Across the company we have seen a 10% reduction over the last five years; in the Staffordshire region we saw a year on year reduction in the volume of water lost.
Across the company we have seen a year on year deterioration in sewer flooding, in part driven by the wet weather. In the Staffordshire region we also saw a deterioration of both internal and external flooding incidents.
We recognise the value of protecting the environment and the benefits this brings to our communities. This year we provided 19 grants to local farms and landowners to help the protect raw water quality and four further grants to projects through our Boost for Biodiversity fund.
Sometimes sewage can escape from our underground pipes, or assets such as pumping stations, which is harmful to the environment. As a company we have reduced the number of pollution incidents to one of the lowest levels ever, this included a year on year improvement in the Staffordshire region.
During the year we have also worked closely with local authorities to tackle flooding risks from multiple sources (sewers, rivers, highway drainage etc). We completed an innovative surface water and sewer flooding scheme to address repeat issues at three properties with Stoke City Council.
As part of our commitment to be a socially purposeful company we have helped customers through our Big Difference support scheme, helped customers during an incident through our Priority Services Register and educated local school children about water efficiency and sewer misuse.