Our Staffordshire region covers the city of Stoke-on-Trent and the surrounding area. It also includes the areas of Cannock Chase
On key measures, such as supply interruptions and leakage, Staffordshire has had some of its best ever levels of performance
To protect raw water quality we’ve been working closely with farmers in the Tittesworth, Wallmyres, Highgate and Poolend catchments. In total 62 farmers have been involved in our successful catchment management activities. Despite this we did see a spike in the number of drinking water quality complaints we received in Staffordshire albeit the trend since 2015 is improving.
Unfortunately we have seen an increase in the number of category 3 pollution incidents we reported this year and our highest number of incidents since 2015. We have also seen a year on year deterioration in our external sewer flooding performance, but this is still a an improvement since our position in 2015.
As part of our commitment to be a socially purposeful company we have helped customers through our Big Difference support scheme, helped customers during an incident through our Priority Services Register and educated local school children about water efficiency and sewer misuse.
You can find out about or performance and some of the great things we’ve done in your area by viewing individual counties.
We are one of the largest 11 regulated water and sewerage companies in England and Wales. We provide high quality services to around 4.3 million households and business in the Midlands. Our region stretches across the heart of England, from the Bristol Channel to the Humber and Chester, and from Shropshire to the East Midlands.