As a county which includes the Shropshire Hills area of outstanding natural beauty, minimising our impact on the natural environment is critical. That’s why we’re really pleased to say we’ve reported the lowest ever number of category 3 pollution incidents in the county this year. But we know we can’t be complacent and will continue to drive down the risk of pollution.
We’ve also worked closely with our delivery partners and over 70 food service establishments to prevent and estimated 30,000 litres of fat, oil and grease from entering the sewerage system. This helps reduce the risk of blockages and flooding events.
We’ve worked closely with farmers across the region to protect raw water quality by improving farming practices. In total 976 farmers have been involved in our successful catchment management activities.
Year on year we have seen the benefits of our targeted mains flushing and cleansing programme as we saw an improvement in the number of drinking water quality complaints.
We’ve invested to improve water quality as well with a new ultra-violet treatment system being installed at the Dimmingsdale treatment works and the commissioning of a new distribution service reservoir (where we store treated water) at Hanchurch.
As part of our commitment to be a socially purposeful company we have helped customers through our Big Difference support scheme, helped customers during an incident through our Priority Services Register and educated local school children about water efficiency and sewer misuse.