Leakage is one of our customers’ highest priorities. Across the company we have seen a 10% reduction over the last five years; in the Shropshire region we saw a year on year reduction in the volume of water lost.
This region is one of our most rural and a major focus of our environmental protection programmes which aims to protect raw water quality and delivery wider benefits to our communities. This year we provided 235 grants to local farms and landowners throughout the region to help the protect raw water quality and eight further grants to projects through our Boost for Biodiversity fund.
Across the company we have seen a year on year deterioration in sewer flooding, in part driven by the wet weather. In the Shropshire region the number of internal and external flooding incidents remained broadly stable year on year.
Sometimes sewage can escape from our underground pipes, or assets such as pumping stations, which is harmful to the environment. As a company we have reduced the number of pollution incidents to one of the lowest levels ever, this included a year on year improvement in the Shropshire region.
As part of our commitment to be a socially purposeful company we have helped customers through our Big Difference support scheme, helped customers during an incident through our Priority Services Register and educated local school children about water efficiency and sewer misuse.