Its important that our customers and stakeholders have a clear and simple view of our performance. Both against the targets we committed to and how we compare to other water companies.
We have selected a range of measures where we have comparable information to compare ourselves to water companies in England and Wales. Across the industry there are a number of bespoke measures which have been developed to target specific improvements in more local issues, but the eight measures below are common across all companies.
In the charts the grey area shows the range of performance across all companies; the yellow lines represent the average performance for the industry and the blue lines are our performance.