During 2018/19 we incorporated Chester in to the Severn Trent company. We provide a water only service to customers previously served by Dee Valley Water.
We have continued our strong performance of improvement in the number of drinking water contacts we receive. Performance has mainly been driven by continued focus on our mains flushing programme, targeted on those areas of the network most at risk of causing discolouration issues.
We saw a slight dip in compliance with drinking water quality, although this remains high at 99.94%
Within Chester we’ve had a really strong year on supply interruptions coming in well ahead of our commitment to customers. There were at least 6 months without a single reportable supply interruption across the region, whilst the performance was dominated by a small number of incidents in a couple of months.
Our customer research showed that leakage is a real issue for many of you - which is why we’ve committed to driving it down by 15% by 2025. And while we failed to reach our target this year, we’ve already put plans in place to improve our performance. We worked hard to recover from the impact of the hot summer. Our focus was on identifying and fixing more leaks from pipe bursts, large and small. And the knock-on effect of this was that we also missed our target for reducing the number of burst mains .
As part of our commitment to be a socially purposeful company we have helped customers through our Big Difference support scheme and during incidents through our Priority Services Register
You can find out about or performance and some of the great things we’ve done in your area by viewing individual counties.
We are one of the largest 11 regulated water and sewerage companies in England and Wales. We provide high quality services to around 4.3 million households and business in the Midlands. Our region stretches across the heart of England, from the Bristol Channel to the Humber and Chester, and from Shropshire to the East Midlands.