Our Central region is the area where we serve the most customers. Its in part because of this that it contains our flagship project to secure the water supplies to the region through our Birmingham Resilience Programme. This year we’ve made great progress on the new River Severn abstraction to our Frankley works.
We’ve also been working hard to improve drinking water quality and we’ve seen a 16% reduction in the number of drinking water quality complaints this year.
Despite our efforts to proactively cleanse over 1000 sewer pipes and carrying out around 800 face to face conversations with food establishments about fats, oils and greases, we have seen a slight increase in the number of repeat sewer flooding incidents during the year.
We’ve also seen a small increase in the number of category 3 pollution incidents but our proactive work programmes are underway to reverse this.
During the last 12 months we’ve completed some significant capital investment projects on our sludge treatment assets in the region, particularly our maintenance projects at Roundhill and the sludge lagoons at our largest treatment works, Minworth.
As part of our commitment to be a socially purposeful company we have helped customers through our Big Difference support scheme, helped customers during an incident through our Priority Services Register and educated local school children about water efficiency and sewer misuse.