Our Central region covers Birmingham and the surrounding suburbs; its one of our most densely populated areas and is primarily urbanised. To secure the future water supplies for this region we have recently completed the Birmingham Resilience Programme involving improvements to the raw water system bringing water from the Elan Valley, new pumping stations and pipelines to extract water from the River Severn and a major upgrade to our Frankley treatment works.
Leakage is one of our customers’ highest priorities. Across the company we have seen a 10% reduction over the last five years; in the Central region we saw a small improvement from last year in the volume of water lost.
Sometimes sewage can escape from our underground pipes, or assets such as pumping stations, which is harmful to the environment. As a company we have reduced the number of pollution incidents to one of the lowest levels ever, this included a small year on year improvement in the Central region.
We recognise the value of protecting the environment and the benefits this brings to our communities. This year we provided ten grants to local farms and landowners to help protect raw water quality and two further grants to projects through our Boost for Biodiversity fund.
Across the company we have seen a year on year deterioration in sewer flooding, in part driven by the wet weather. In the Central region we also saw a deterioration of both internal and external flooding incidents.
During the year we have also worked closely with local authorities to tackle flooding risks from multiple sources (sewers, rivers, highway drainage etc). We completed the following projects this year:
- Property Flood Resilience schemes with Birmingham City Council to protect 13 properties from sewer and surface water flooding;
- A major sewer and surface water management scheme with Birmingham City Council helping protect 53 properties; and
- A Property Flood Resilience scheme with Dudley Metropolitan Borough Council to reduce the risk to seven properties
As part of our commitment to be a socially purposeful company we have helped customers through our Big Difference support scheme, helped customers during an incident through our Priority Services Register and educated local school children about water efficiency and sewer misuse.