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Working around the clock to tackle sewer flooding during stormy weather

08 February 2016

The rain and storms we’ve seen over the last few days, means we’ve had to deal with significantly more incidents of flooding than we would normally see at this time of year.  We know that sewer flooding is one of the worst things that can happen to our customers and although this situation is challenging for us, we are working hard to do everything we can for those who have been affected.  

We were aware that this weather was coming and we’ve worked hard to get ready for it.  We’ve got extra staff on the phones in our call centre and additional teams available out and about across the region, working round the clock to deal with flooding issues.  We’re also got pumps installed and working in several areas including Gloucestershire and south Worcestershire, and we’ve also got teams keeping an eye on those areas that we know have a high risk of flooding.

If you have flooding at your home, we’d advise that you check to see if it’s just rainwater or if it’s sewage that has come from an overflowing sewer, possibly through a manhole cover in your garden or outside your property.  If it’s just rainwater, the flooding should subside when it stops raining, although it can take up to four hours for water to drain away, so be patient.  Where sewage is escaping this is obviously a priority for us, so please call us on 0800 783 4444and we’ll get a team out to help as quickly as possible.  

If you’re concerned about flooding from drains and gullies in the road, you should call the local council as they are responsible for road drainage, but again, we generally find that the flooding will go away when it stops raining.  If the flooding is coming from a river or stream, get in touch with the Environment Agency, as they have responsibility here.

Calls into Severn Trent are high at the moment and customers may have to wait longer than usual for a response, so following the advice above, or visiting our website could save you some time.  If the flooding is due to rainwater, there is no need to call unless it is still there some time after the rain has stopped.

We’d like to reassure our customers that we are doing everything that we can do deal with flooding issues as quickly as possible and ask them for their continued patience during this time. 

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