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We’d like to reassure our customers that we are doing everything that we can to deal with flooding issues

22 June 2016

Teams from Severn Trent have helped more than 3,000 customers since the bad weather hit our region last week, with more to be done as the rain continues to fall.

Birmingham and the Black Country and Nottinghamshire continue to be particularly badly hit by the bad weather but the latest Met Office forecasts suggest that the current bad weather might finally be coming to an end.

Natallie Welch, customer contact manager for Severn Trent, said: “We were able to bring in extra staff to help us deal with the extra calls that came as a result of the flooding but we’re just aware of how devastating times like this can be for our customers.

“That’s why our teams have been working round the clock, from Wednesday when the flash flooding started, and through the weekend. We’re expecting more calls today and I can assure customers that we’re doing everything we can to get to them as quickly as possible.”

If anyone has flooding at their home, the advice from Severn Trent is:

  • See if it’s just rainwater or if there’s sewage that has come from an overflowing sewer;
  • If it’s just rainwater, the flooding should subside when it stops raining, although it can take up to four hours for water to drain away;
  • Where sewage is escaping, call Severn Trent on 0800 783 4444 and we’ll get a team out to help as quickly as possible.

Anyone concerned about flooding from drains and gullies in the road should call their local council as they are responsible for road drainage. Although, generally, the flooding will go away once it stops raining.

If the flooding is coming from a river or stream, get in touch with the Environment Agency.

Natallie said: “Calls into Severn Trent are higher than normal at the moment and customers may have to wait longer than usual for a response, so following the advice above, or visiting our website stwater.co.uk, could save you some time.  If the flooding is due to rainwater, there is no need to call unless it’s still there some time after the rain has stopped.

“We’d like to reassure our customers that we’re doing everything that we can to deal with flooding issues as quickly as possible and ask them for their continued patience during this time.”

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