My Supply
Sewer pipe responsibility
There are two main sewer types - private and public. You're responsible for private sewers and we cover the public ones. There are also highway drains and gullies that are the local authorities responsiblity.
The sewer and drainage pipes under your home, garden and driveway all belong to you and you're responsible for any repairs needed. The moment they're outside your property boundary, or connect to a neighbours pipe they're no longer yours to maintain.
If you've got a blockage on your sewer pipes, you'll need to contact a drain clearing company for help and to carry out any clearance work.
The large sewers under the road or footpath are owned by us and we repair and maintain those.
In the last few years, we've also become owners of any sections of sewer pipes and drains that you share with your neighbours outside of your property boundary. This means that if any section of the public sewer is blocked, we'll come out and fix the problem.
The Highways Authority (usually the county council) will be responsible for blocked highway drains or road gullies that are causing rainwater flooding. You can find a contact number for the Council Highways Department by searching online.
If your query is urgent call our 24-hour Customer Centre on 0800 783 4444.
Emergencies (24hrs)