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Water pipe responsibility

It’s important to understand who’s responsible for fixing and replacing your water pipes, especially if something goes wrong. Find out who manages the pipework - and who to contact if you have any trouble.

Understanding water pipe responsibility

Responsibility for the maintenance and repair of the water and waste network is split between the water company and private land owners.

Fundamentally, the water company – that’s us – is responsible for any water pipes and infrastructure on public land, up to the external stop tap where your home is connected to the network. We look after water meters too, whether they’re inside or outside your home.

Home-owners are responsible for most pipes, drains, sewers and manholes within private property boundaries.

Who to contact if there’s a problem with water pipes in a public space

If you encounter a problem in a public space, such as a leak on a road or pathway, that will be our responsibility to deal with.  

You can report a problem like this to us on our website, by webchat or by calling our customer care team on 0800 783 4444.

Who to contact if there’s a problem with water pipes at your property

While leaks and bursts on private property are the responsibility of the home owner, if you need help, we’ll be able to give you advice on what to do and how to fix the problem.  

You may need to contact your insurer before getting in touch with a plumber to make the necessary repairs.

We would recommend that you use a approved plumber near you to carry out any work.