My Supply
We're one of the largest of the ten regulated water and sewerage companies in England & Wales. We strive to provide high-quality service to more than 4.3 million households and business in the Midlands and mid-Wales.
Part of the way we make sure we're poviding a great service is by making our performance information publically available, so you know what we're doing well and what we need to do better.
Discover Water is a website launched by the water industry that shows information about how water companies in England and Wales are performing. Each year, the figures are updated so customers can find out how all the water companies are doing across a range of areas.
These include:
- Water quality and sources
- How water gets to the tap
- Customer satisfaction
- Bills and investment
- Sewage transfer and treatment
- Environmental performance
That information comes from each water company to give an overall view of the industry's performance. This makes it easy for you as a Severn Trent customer to compare your experience of our service against those of other water companies.
How we're performing
We also make our information availble publically, so customers can see exactly how we're doing.
Water quality
Every day we work hard to make sure the quality of water you receive is the best possible standard.
Find out how hard your water is and what is in the water we supply when you check your water quality.
Our commitment to service
We always strive to give our customers the best service possible, but we know we need to do more to both understand and resolve your supply issues even quicker and, better still, prevent them from happening in the first place.
We've made a series of commitments to you in our customer plan for 2015 to 2020.
Keeping our bills affordable
Today, our average combined household bills are the lowest in England and Wales.
We want to continue to improve our efficiency, so that we can keep bills as low as possible both now and in the future.