My Account

Understanding your bill

We want to make sure your bill is as clear as possible, especially if you’re new to Severn Trent. Here we explain the bill we send you to help you understand all the different bits of information we’ve sent.

What kind of account do you have?

On the front

The front of the bill gives an overall summary of your account information and the price of your bill. On there you will find:

Information and instructions

In this box you’ll find information about how you can pay and what to do next. This will be different for each account and will reflect your personal circumstances and how you’ll be making your payments.

You can change the way you make your payments when you login into your account.

 

 

On the other pages of your bill

The back page of your bill shows more detailed information about your account and your water use. On the back you’ll find:

 

 

 

Account activity

This shows any payments made or any adjustments to your balance since you received your last bill. Where you see cr, that means credit – either payments you’ve made towards your account or if your account balance is in credit. You can also view your account activity online.

 

 

 

Charges breakdown

This section shows a breakdown of your charges for the different services you receive from us. It covers the time that this bill relates to, and the periods between each meter reading.

It may also show the breakdown in charges during a time where you may have been charged on a different tariff (e.g. before your meter was fitted). This will also show if and when there has been a change in the services we bill you for.

If you’re on a payment plan, you’ll also see information about your payment instalments: how they’ll be paid, when they’re due and how much they’ll be. If your payment instalments are too high, you can make a one-off payment to reduce your future payments after that

 

 

Messages and support

You’ll also find information about how to contact us about various initiatives and support options. This could include information about how to:

  • report a problem
  • request financial support
  • register for priority services assistance
  • receive your bills in an alternative format
  • manage your account online
  • switch to paperless billing

The information in this section may change depending on which services we think you may find useful, or the initiatives we are promoting at that time.

 

 

 

Features for metered customers

If you are on a water meter, you will find some unique features on your bill. Because you’re on a meter, we’re able to accurately measure your water use. This means we can provide you with information that helps you compare your use to the previous bill. We can also show your average daily use in quantifiable terms, such as how many showers’ worth of water you use per day, or how many cups of tea your water use is equivalent to.

This can help you to make changes if you would like to save more water, helping you save money and be more environmentally friendly.  

On the front

The front of the bill gives an overall summary of your account information and the price of your bill. On there you will find:

 

 

 

Information and instructions

In this box you’ll find information about how you can pay and what to do next. This will be different for each account and will reflect your personal circumstances and how you’ll be making your payments.

You can change the way you make your payments when you login into your account.

 

 

 

On the other pages of your bill

The back page of your bill shows more detailed information about your account and your water use.On the back you’ll find:

 

 

 

On the back

This shows any payments made or any adjustments to your balance since you received your last bill.Where you see cr, that mans credit – either payments you’ve made towards your account or if your account balance is in credit. You can also view your account activity online.

 

 

 

On the other pages of your bill

This section shows a breakdown of your charges for the different services you receive from us during the time that this bill relates to.

It may also show the breakdown in charges during a time where you may have been charged on a different tariff (e.g. before your meter was fitted). This will also show if and when there has been a change in the services we bill you for.

If you’re on a payment plan, you’ll also see information about your payment instalments: how they’ll be paid, when they’re due and how much they’ll be. If your payment instalments are too high, you can make a one-off payment to reduce your future payments after that.

 

 

Messages and support

You’ll also find information about how to contact us about various initiatives and support options. This could include information about how to:

  • report a problem
  • request financial support
  • register for priority services assistance
  • receive your bills in an alternative format
  • manage your account online
  • switch to paperless billing

The information in this section may change depending on which services we think you may find useful, or the initiatives we are promoting at that time.

I need help paying my bill

We know that sometimes changes in your bills can be difficult to manage. We can help you find the easiest way to pay your bill. We run several schemes including WaterSure, the Big Difference Scheme that may help to reduce the amount you pay.

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0800 783 4444

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