My Account

Submit meter reading

The charges against your Severn Trent Water account may be higher than they need to be if they are estimated. By providing us with an accurate meter reading, we can make sure that you're only being charged for the water you have used.

We try to read and send bills based on an actual meter reading every six months but sometimes it is not possible because the meter has been fitted inside a customer's property or behind locked gates.

Image of a water meter

How to read your meter?

When reading your water meter, you only need to record the black numbers. You should ignore any numbers in red.

What you need to submit a meter reading

To enter a meter reading, you will need to following information:

Make things easier and manage your account online

It'll be easier to submit future meter readings and you'll also be able to manage direct debits, set up payment schedules and view your bill online.