My Account
My water meter
Give us an accurate meter reading and we can make sure that you're only being charged for the water you have used.
Submit meter reading
The charges against your Severn Trent Water account may be higher than they need to be if they are estimated. By providing us with an accurate meter reading, we can make sure that you're only being charged for the water you have used.
We try to read and send bills based on an actual meter reading every six months but sometimes it is not possible because the meter has been fitted inside a customer's property or behind locked gates.
When reading your water meter, you only need to record the black numbers. You should ignore any numbers in red.
Your email address, phone number and address.
The meter reading, ignoring any red numbers.
Finally, you need the date you took the reading.
Make things easier and manage your account online
It'll be easier to submit future meter readings and you'll also be able to manage direct debits, set up payment schedules and view your bill online.