CLOSE

My Account

How can I pay my bill?

Paying your water bill has never been simpler thanks to our wide range of payment methods. Simply choose the option that works for you.

Quick, simple, secure. We accept all major debit and credit cards for online payments. To  make a payment, either login if you're an existing customer or set up an online account account with us today.


You can make regular weekly or monthly payments by setting up a payment plan online. You can also choose from a number of payment methods including Direct Debit or Watercard.

Direct Debit is the easiest and most convenient way to make sure your bill is always paid in full and on time. Set up your Direct Debit now or call us on 03457 500 500.     

If you would prefer to pay over the counter at your bank or building society, don’t forget to take your bill with you. If paying by cheque, please make payable to Severn Trent Water Ltd. This service is free at most banks, however we recommend you always check first.

Simply take your bill or Watercard, along with your payment, to your nearest PayPoint store.

Take your bill and cash payment to any Post Office branch. Please be aware that the Post Office may charge you for this service and only cash payments are accepted.

You can make regular or one-off payments by debit or credit card by calling us on 03457 500 500. You can also request to pay by instalments using a Watercard, Direct Debit or Payment booklet.

Enter the amount you’d like to pay on your payment slip and pop it in the post along with your cheque to: Severn Trent Water Ltd, Providence Row, Durham, DH1 1RR. Cheques should be made payable to Severn Trent Water Ltd. and please write your Severn Trent Water account number on the back. Allow up to four working days for any cheque payments to reach our account.

If you're a non-Direct Debit customer, you can pay your bill using the Barclays Pingit app on your smartphone. Available to everyone, just download the app and scan the QR code on your bill.

Set up and manage your payments using your bank’s telephone, online or remote banking service. Simply provide them with the following information:

  • Our bank sort code: 20-00-00
  • Our bank account number: 23285790
  • Your Severn Trent Water account number (you’ll find this on your paperwork)
Phone expands content onto the page

Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

Email expands content onto the page

Feel free to email us with any enquiries

Languages expands content onto the page

Get help in your preferred language