Understanding the highway drainage charge
There have recently been some small changes to the way we explain your bill and how the costs are broken down.
You’ll notice that on your bill there is now a charge for Highway Drainage.
This is something that has always been part of your bill amount, however we’re now showing it in the bill breakdown to make how your bill is calculated more transparent.
These changes are mandatory for all water companies and have been requested by our industry’s regulator, Ofwat, so customers across the country can see where their money goes.
Highway drainage benefits all customers
Public roads are used in many ways. This can include transporting goods, products or services via the road, as well as personal journeys and commuting.
This means that any customers who use the roads directly or indirectly will benefit from highway drainage, and so we charge a contribution to this for all of our customers.
Why you pay a highway drainage charge as part of your water bill
All of our customers who are connected to our sewerage network pay the same amount for highway drainage, which helps make sure everybody is paying a fair amount.
Anyone who uses the road network, directly or indirectly, will benefit from highway drainage.
The charge covers any water that flows into our sewer system that we would treat at our treatment works.
If you don’t think you’re connected to any public sewers, and so shouldn’t have to pay for highway drainage, please let us know and we can investigate this for you.