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The Severn Trent Trust Fund

The Severn Trent Trust Fund is a charity that provides financial help for customers

Set up in 1997, the Severn Trent Trust Fund is a registered charity that provides financial help to Severn Trent customers who are unable to pay their water charges.

They can provide help with:

water and sewerage charges if you are in hardship and unable to pay
charges which are collected by other companies on behalf of Severn Trent
other essential bills, household needs or priority debts

How to apply

You can apply for assistance on the Severn Trent Trust Fund website, or by calling 0121 355 7766.

Severn Trent Trust Fund application

If your application to the Trust Fund is unsuccessful please contact us as we may be able to help you reduce or write off your debt through a payment matching scheme.

WaterSure

WaterSure can help you if your income is low and you use a lot of water.

How WaterSure could help you

Big Difference Scheme

Open to all Severn Trent customers, you could save up to 90% on your bill.

Big Difference Scheme

Payment options

Pay by card, Direct Debit, Watercard or through your State benefits.

Find the right payment method for you

Help with understanding your bill

Whether you're unsure about something on your water bill, or you have English as a second language and would like to communicate with us in your primary language, there are ways we can help you.

Understanding your bill

Help with a medical condition or disability

If you or somebody in your household has a medical condition or disability that requires high or constant water use, the Priority Services Register could help.

How the Priority Service Register can help you

Save Water

Discover how you can save water, energy and money with a few simple changes around the home.

Save water at home

More

My Account

Help when you need it

The Severn Trent Trust Fund