How the Severn Trent Trust Fund could help you
The Severn Trent Trust Fund was set up in 1997. It's an independent charity that we donate money to every year.
The Trust Fund is a registered charity that provides help to customers who are unable to pay their bill.
The Severn Trent Trust Fund can help with:
- water and sewerage charges if you are in hardship and unable to pay
- charges which collected other companies on behalf of Severn Trent
- other essential bills, household needs or priority debts
Eligibility for the Trust Fund
To get help from the Severn Trent Trust Fund you must:
- have valid Severn Trent account number
- be in debt on your account, with no way to pay it back
- have experienced exceptional circumstances that stop you paying your bill
Applying for the Severn Trent Trust Fund
You can apply to the Severn Trent Trust Fund online, or call 0121 355 7766 and they'll post a paper form to you.
When you apply, you'll need to provide evidence of your household income.
You'll also need to explain the circumstances that are preventing you from being able to pay.
Documents you can use as evidence include:
- payslips
- benefits award letters
- bank statements
The Trust Fund are unable to return the documents, so please only include copies.
Getting help from our other financial support schemes
There are other ways we can help you if you can't get help through the Severn Trent Trust Fund.
Help with money
If you’re in debt or struggling to pay your bills, you can get help and support from many independent charities.