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Add your Severn Trent Water account number without spaces or special characters (for example: 1234567890)

Your Severn Trent Water account number is 10 digits long and can be found at the top right hand side of your bill. If you do not have a bill please contact us.

Please use the postcode as shown on your bill. For Business customers, you can use the post code of any property associated with this account number.

Please tell us the surname of the person on the account

Your email address ends in

If you still can’t remember the full address, please call us on 0345 604 0785

We’re here from 8am until 9pm Monday to Friday and 8.30am until 5.30pm Saturdays to help.

Frequently Asked Questions

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Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

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Feel free to email us with any enquiries

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