Incidents

We’d like to apologise to those experiencing poorer water pressure or no supply in the ST17 of Stafford this afternoon. Our teams are carrying out some essential repair work.

Although we didn’t anticipate this affecting our customers, we are aware that some customer’s supplies have now been impacted. The team on site are committed to getting this resolved quickly and efficiently so the water supply is back to normal as soon as possible.

We’re very sorry for any inconvenience this may be causing and are confident this repair will be completed by 7PM.

We’ll make sure this page is updated as we receive more information. 

Following on from our previous update, we’re really sorry if you’re still experiencing supply interruptions in the WR2 and WR6 areas of Worcester.

Our teams are carrying out some essential changes to the water network. Whilst this works takes place you may notice your water to be slightly lower pressure than usual or even discoloured in appearance.

This is nothing to worry about and will return to normal as our works are completed.

Apologies for any inconvenience caused and thank you for your patience. We’ll provide updates here as soon as we have more information.

We’d like to apologise to those experiencing poorer water pressure or no supply in the LE2, LE8 areas of Oadby, Leicester this afternoon. Our teams are carrying out some essential repair work.

Although we didn’t anticipate this affecting our customers, we are aware that some customer’s supplies have now been impacted. The team on site are committed to getting this resolved quickly and efficiently so the water supply is back to normal as soon as possible.

We’re very sorry for any inconvenience this may be causing and are confident this repair will be completed by 6PM. 

We’ll make sure this page is updated as we receive more information. 

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’d like to apologise to those experiencing poorer pressure or no water supply in the LE16 and LE7 areas of Leicester this afternoon.

This is due to a burst water pipe. Our engineers are on the way who will assess the burst and start the repair as soon as possible.

We are confident the repair will be completed by 7PM. 

We are very sorry for any inconvenience this may be causing. We’ll make sure this page is updated as we receive more information.

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal. For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’re pleased to inform you that the works in your area are now completed, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’re pleased to inform you that the repair for the burst water main in the LE7 area of Leicester on Rolleston Road is now completed.

The water supply has been returned to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’re pleased to inform you that the fire service activity in our area is now complete, and the water supply is back to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out.

We’re pleased to inform you that the repair for the burst water main in the GL20 area of Tewkesbury is now completed.

The water supply has been returned to normal.

For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out. 

We’d like to thank everyone for their patience and understanding, as our teams continue to support any customers with an issue with a gas appliance.

Aspect have continued to remain on site and will continue to work through any boilers for those living in Ratby and Kirby Muxlow - while offering support where appliances are suspected to have suffered water damage.

With gas hobs, Sedgwick, our insurance company, will now be taking over any issues with gas hobs including those which Aspect have yet to replace, along with the gas fires and cookers they are already managing. Any quotes or reports of damaged appliances should be submitted in the normal way using the contact details below.

If Aspect have seen your appliance and confirmed that there’s an issue, they will shared your details with Sedgwick to help simplify the process and make this quicker for you. If anyone has a new issue, and suspects damage, please call Aspect to verify.

Sedgwick have access to approved supplier lists for appliances which will remove the need for more than one estimate if you use them.

If you wish to contact your own insurer to make any replacement, you may do so, or if you wish to arrange yourself please do   but Sedgwick will need to check the costs estimate provided.

Anyone who needs any extra support through the process, or if anything is not clear – then Sedgwick will be more than happy to help.

We know that things have been challenging, and we really appreciate the patience and understanding by the community as we work hard to visit everyone requiring repair or replacement.

It’s our absolute priority to make sure you’re supported, so please get in touch if there’s anything we can help with.

Sedgwick contact details:

· Tele No: 01924 428 703   -  This now has the call options for Ratby

· Email : severntrent@uk.sedgwick.com   -   Adding subject  “RATBY  -  Customer name  - 1st line of address and postcode”  so we can easily identify in our mailbox.

Aspect contact details

· Tele No: 07730090881

· Email:  claims@aspect.co.uk

Following on from our previous update, We’d like to apologise to anyone that may be affected by our ongoing repairs in Scunthorpe.

We have had an update from our team who have made us aware that they are still working on getting this resolved.

With the tankers in the area currently located on Moors Road and Hebden Road we have added an additonal tanker which is located on Holyrood Drive.

These tankers will be continuing to support the pumping stations whilst repairs on our waste asset is carried out. 

Apologies for any inconvenience caused and thank you for your patience.