Sewer pipe responsibility
There are two main sewer types - private and public. You're responsible for private sewers and we cover the public ones. There are also highway drains and gullies that are the local authorities responsiblity.
The Highways Authority (usually the county council) will be responsible for blocked highway drains or road gullies that are causing rainwater flooding. You can find a contact number for the Council Highways Department by searching online.
If your query is urgent call our 24-hour Customer Centre on 0800 783 4444.