Help and Contact
Sharing data with Credit Reference Agencies
How we share data with Credit Reference Agencies and what this means for you.
Like many other utilities companies, we share your personal data with, and receive your personal data from, Credit Reference Agencies.
This helps us maintain up-to-date customer records, prevent fraud and identify customers at risk of falling into debt. This makes it easier for us to find and help customers who need financial assistance. This helps us manage debt levels and, in turn, keep prices lower for all customers.
If you pay your bill on time, sharing your data will also positively impact your credit rating.
These companies hold and share information about your previous credit history and payment behaviour. This will include whether you have paid bills on time and in full in the past. This data is refreshed and updated every month and contributes towards your credit score.
More help and support
If you have any further questions about the above policy, please don’t hesitate to contact us and we will try to answer any of your questions.
We know that sometimes it’s difficult to pay your bills. If you ever need a helping hand, we’ve got several financial assistance schemes