Help and Contact

How do I make a complaint

We aim to get things right first time but we know sometimes things can go wrong. If you've had a problem with the service you've received, we'd like to talk to you about it so we can sort it out as quickly as possible.

Getting in touch

Talk to us about your account or bill on 03457 500 500.

This line is open Monday to Friday: 8am to 9pm, Saturdays and most Bank Holidays: 8.30am to 5.30pm. We're closed on Christmas Day, Boxing Day and New Year's Day.

Talk to us about your water supply or waste water services on 0800 783 4444.

This line is open 24 hours a day, seven days a week.

Contact us by Textphone on 0800 328 1155.

We’re available all day, every day.   


Read our complaints procedure to learn more about how we'll help you and alternative ways you can contact us.  

Talk to us about your water quality

Let us know if you're concerned about your water quality.

The easiest way to do this is to message one of our team. They are available 24 hours a day, seven days a week.

If chat is not available you can call us on 0800 783 4444 at any time.