Help and Contact
Why does my water have brown/orange/yellow bits in it?
If you experience murky or discoloured tap water
A burst pipe or mains can cause discolouration in the water supply for the area nearby. The burst will cause a rush of water, or a change of direction in the water which mixes up sediment from the pipes into the water. The sediment is often usually from iron pipes, and isn't harmful to our health but tastes bitter.
To help clear this issue, you'll need to run the cold water tap at first point of entry into the property on a slow steady flow for approximately 20 minutes.
If this problem happens reguarly you can speak to one of our online advisers by clicking the pink chat button. If chat is not available you can call us on 0800 783 4444. This line is open 24 hours a day, seven days a week.
Watch our simple fix video below: