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What protection do I have under the Direct Debit guarantee?

Direct debit guarantee

The Direct Debit Guarantee is offered by all banks and building societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own bank or building society.

If the amount to be paid or the payment dates change, Severn Trent will generally notify you 3 working days in advance of your account being debited, or as otherwise agreed.

If an error is made by Severn Trent or your bank or building society, you’re guaranteed a full and immediate refund from your branch for the amount paid.

You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of your letter to Severn Trent.