If you've noticed a change to your water pressure, it may be because we are dealing with an emergency or working in your area.
Watch this short video to see how you can easily check your water pressure, to see if there is a problem.
Water pressure can be affected by a number of factors so check the following;
Do your neighbours have the same problem? Check with neighbours, not only next door but also those in the same street or close by. If a few people have the same problem, you may need to report it to us. Check your postcode in our live updates map to see if something has already been reported. If you can't see anything on there, or you think you could give more information to help us, call us on 0800 783 4444. The line is open 24 hours a day, seven days a week.
Some properties share a supply. Your neighbour could have been carrying out some work on their home or business, which meant they need to stop the supply. They may not have realised it would affect your supply, so it's best to check with them.
If only your property has a pressure issue this could mean there's an internal problem and you'll need to contact a plumber. Use our postcode search to find and approved plumber near you. Our responsibility for pipe-work ends at the boundary of the property, the customer service/supply pipe and all internal plumbing are the responsibility of the householder.
Have you carried out any plumbing in your property? If any plumbing work has been done at the property in the last 48 hours, this could be the cause of the problem. Check, or ask your plumber, to check the following;
Could you have a blockage in your private pipework? This can happen when air gets trapped in your pipes, so try turning the cold tap nearest your internal stop tap fully on and then turn your internal stop tap off and on 7-8 times in succession, this usually clears any blockages caused by trapped air.
Is there is a visible leak, internal or external?
If you're still concerned about your water pressure please call us on 0800 783 4444. The line is open 24 hours a day, seven days a week.
You could be entitled to a compensation payment if you have/are suffering from poor pressure, please read more information on supply and pressure.