Help and Contact

My partner/family member has passed away. What do I need to do?

Reporting a bereavement

We're sorry for your bereavement, we'll help you to update the account as quickly as we can.  

If the account is to be closed, please provide us with the date the account holder passed away and the executors details for future correspondence to be sent.
If the account can remain open, but the name needs to be changed, please provide us with the details and we can update this.

You can send this information via email or alternatively call us on 03457 500 500.
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Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

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