Help and Contact

My account is in credit - how do I claim my refund?

Giving refunds

If you've recently moved house and your account for your old address is in credit, we will send you a refund within 14 days. You don't need to contact us - we'll send it automatically. If your account is in credit because you have paid too much - please contact us to request a refund. We'll do this for you within 14 days.