Help and Contact

I am on a meter, how do I claim a payment for running my water off after discoloration?

If you're on a meter and we're aware of discoloration affecting the area, your account will be automatically credited.

If you're on a meter and we're aware of discoloration affecting the area, your account will be automatically credited £2.45 which is equivalent to 1000 litres or 1 cubic metre. Read about our guaranteed service standard (PDF). If you believe you are due a payment or have used more water than 1000 litres please call us on 0800 783 4444. This line is open 24 hours a day, seven days a week.

We also have some advice for you on our website about discolouration which you may find helpful.