CLOSE

Help and Contact

I am moving house soon, will I get a refund?

Remaining credit

When moving out of the Severn Trent area your account will be closed and any credit balance will be refunded to you within 14 days. You don't need to contact us; we'll do this automatically.

If you are staying within the Severn Trent area and the same account number is used for your new property, any resulting credit will remain on your existing open account.

If you are remaining within the Severn Trent area but a new account is opened for your new property, you may need to contact us to request a transfer or refund of any resulting credit balance.

Phone expands content onto the page

Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

Email expands content onto the page

Feel free to email us with any enquiries

Languages expands content onto the page

Get help in your preferred language