Help and Contact
Can you remove my water meter?
Since 1990 all new build properties are fitted with a water meter. If you've moved into a new build property you cannot revert to Rateable Value charges.
Meters installed under the Free Meter Option scheme, and fitted from 1st April 2015 onwards, can now revert back to Rateable Value within 24 months of installation or 30 days after receipt of a fourth bill (whether based on an actual or an estimated meter reading). Meters installed prior to 1st April 2015 can revert back to Rateable Value within 12 months of installation or 30 days after receipt of a second bill. We do not physically remove the meter in these circumstances, however if you require us to do so, please contact us.
You can also revert to Rateable Value if the meter was fitted prior to 1995 and the customer paid for the installation. Exceptions to this are if the rateable value is no longer valid or if the customer has a swimming pool or uses a sprinkler. Commercial customers are not entitled to revert to Rateable Value.
If you have just taken responsibility for a property that already has a meter then you cannot revert back to Rateable Value. It is only the original occupier who requested the meter to be fitted who can revert back; the onus is on the purchaser to determine how water service charges are levied prior to purchasing the property.