Help and Contact

Am I entitled to a payment for my water going off?

We're sorry that we sometimes have to disrupt you to carry out essential work and repairs

If you've received a letter in advance and your water supply went off within the time specified then you would not be entitled to a payment.

If your water went off outside of time specified on the letter, or your supply was off for planned work without notice, then you may be entitled to a payment. Find out more information about our guaranteed service standard (PDF).

Sometimes, in an emergency, it is not always possible to provide advance notice of when we need to turn off your supply. If you have any questions or concerns call us on 0800 783 4444, the line is open 24 hours, seven days a week.