Businesses

Terms and conditions

This page includes the full terms and conditions for the WaterMark scheme. Please take the time to read through both carefully and don’t hesitate to get in touch if anything is unclear.

Background

The Water Supply (Water Fittings) Regulations 1999 (hereinafter referred to as the Regulations) set requirements for the design, installation and maintenance of water fittings and
plumbing systems. 

The Department of Environment, Food and Rural Affairs (Defra) allows organisation’s such as Severn Trent to run an approval scheme which enables approved members to
self-certificate their own work. This removes the need for a separate inspection to be carried out by the water undertaker to ensure compliance of the Regulations is met.

The water undertaker has a legal duty to enforce the Regulations within their area of supply.

(hereinafter referred to as the scheme)

Members shall at all times comply fully with the requirements of the scheme for their duration of membership;

a) All members must comply with these terms and conditions, the code of conduct and any other rules of membership prescribed by the scheme.

b) All members must comply with the WaterMark branding guidelines.

c) All members must comply with the disciplinary code.

d) All members must comply with any auditing procedures and any action required by the scheme following any audit.

e) All members are responsible for maintaining recognised qualification(s) which are required by the scheme and/or the Regulations.

f) Any subscription fees must be paid in full.

g) All members must use skill, care and attention in the provision of its services.

h) All members must not do anything which might reasonably damage the reputation of Severn Trent or the scheme.  

a) The scheme offers its Member’s free promotional services through the Severn Trent website (www.stwater.co.uk/watermark) where potential customers can use our online ‘find a plumber’ search function to locate an approved member in their area.

b) Members who hold full membership status will be automatically enrolled onto the national WaterSafe accreditation scheme. 

c) By applying for membership of the scheme, approved members also consent for their details to be added to the directory of qualified plumbers maintained by both WaterMark and WaterSafe unless they wish to opt out.

d) All approved members give consent for WaterMark to use and transfer their personal data to WaterSafe for this purpose.

e) Under the Regulations an approved member is exempt from the requirement to notify and obtain consent from the respective Water Company before commencing certain installation works notifiable under Regulation 5.

f) Membership status reassures our customers they are employing an approved, competent and qualified plumbing professional.

g) Some organisations will only use approved plumbers for their contracts.

h) Approved membership status may reduce the need for additional inspections of your work by Water Companies.

i) Individual members will be issued with a membership card to confirm their status as an approved member.

j) Members may display the appropriate WaterMark logo on their company stationary, websites and vehicles.

The scheme recognises four categories of membership:

a) Approved Full Plumber Membership

b) Approved Underground Membership

c) Approved Sector Worker Membership; of which there are thre sub-catergories

1. Catering installers

2. Point of Use (chilled water) installers

3. Alternative supply installers

d) Approved RPZ Valve Tester Membership

 

 

In order for membership status to be granted the following conditions must be met in full;

4.1 Approved Full Plumber Membership

a) Completion and signature of the online application form.

b) The applicant must hold a formal plumbing qualification which is recognised by the scheme.

c) The applicant must hold one of the following Water Regulations qualifications BPEC, WRAS LOGIC, NVQ or City & Guilds demonstrating their knowledge of the Water Supply (Water Fittings) Regulations 1999.

d) The applicant must demonstrate competency of ‘Working on the tools’.

e) The applicant must successfully complete a site audit undertake by a Severn Trent, Water Fittings Regulations technician.

f) The applicant must provide a copy of their current public liability insurance.

g) Full payment upon application is received.

 4.2 Approved Underground Membership

a) Completion and signature of the online application form.

b) The applicant must hold one of the following Water Regulations qualifications BPEC, WRAS LOGIC, NVQ or City & Guilds demonstrating their knowledge of the Water Supply (Water Fittings) Regulations 1999.

c) The applicant must demonstrate competency of ‘Working on the tools’.

d) The applicant must successfully complete a site audit undertake by a Severn Trent, Water Fittings Regulations technician.

e) The applicant must provide a copy of their current public liability insurance.

f) Full payment upon application is received.

4.3 Approved Sector Worker Membership

a) Completion and signature of the online application form.

b) The applicant must hold one of the following Water Regulations qualifications BPEC, WRAS LOGIC, NVQ or City & Guilds demonstrating their knowledge of the Water Supply (Water Fittings) Regulations 1999.

c) The applicant must demonstrate competency of ‘Working on the tools’.

d) The applicant must successfully complete a site audit undertake by a Severn Trent, Water Fittings Regulations technician.

e) The applicant must provide a copy of their current public liability insurance.

f) Full payment upon application is received.

4.4 Approved RPZ Valve Testers

a) Completion and signature of the online application form.

b) The applicant must hold a valid Water Industry accredited BAdevice/RPZ valve tester’s qualification.

c) The applicant must demonstrate competency of ‘Working on the tools’.

d) The applicant must provide a copy of their current public liability insurance.

e) The applicant must provide a copy of their current test calibration certificate.

f) Full payment upon application is received.

 

 

a) There is a one-off non-refundable joining fee of £100.00 (inc VAT) per application.

b) An annual membership fee of £50.00 (inc VAT) per company, per calendar year will then be charged.

a) Severn Trent reserves the right to alter and/or amend the terms and conditions of membership without prior notice.

b) Membership renewal is on an annual basis.

c) Approved RPZ valve testers must provide the WaterMark team with a copy of their annual test calibration certificate.

a) All work(s) undertaken must comply fully with the requirements of the Regulations. 

b) To ensure that compliance with the Regulations is maintained, a proportion of completed jobs may be subject to random audit. 

c) Accredited RPZ valve testers must conform fully with the latest version of the WRAS AIM (Approved Installation Method) guidance document.

d) Where a member undertakes the installation and repair of gas installations, it is the responsibility of the member to ensure the work(s) undertaken is in accordance with the relevant Gas Safety Regulations and must also hold the appropriate (Gas Safe) qualifications.

a) Where a water fitting is installed, altered, connected or disconnected by an approved member, the member shall upon completion of the work furnish a signed certificate (Regulation 6) stating whether the water fitting complies with the requirements of these Regulations to the person who commissioned the work.

b) In the case of a fitting for which notice is required under Regulation 5, the member shall send a copy of the certificate to the WaterMark team.

c) Approved members are permitted to certificate work(s) for up to five contractors (persons) working under his or her ‘Responsibility’.

d) It is a requirement under the terms and conditions of the scheme that sub-contractor(s) operating on behalf of an approved member still has the ‘Responsibility’ to ensure that any work(s) undertaken is closely supervised and self-certified accordingly to ensure compliance of the Regulations are met. 

e) The approved member shall keep a record of all certificates issued for not less than two years as a requirement under the terms and
conditions of the scheme.

f) The member must also furnish the WaterMark Team with certificate copies on a quarterly basis. 

g) A self-certification form must be completed for all work(s) carried out on new development sites.  A copy of the form must be submitted to Severn Trent prior to any connections being made. 

h) Following an RPZ valve test, a copy of the test certificate must be submitted by the approved member to the WaterMark team within 10 working days upon completion in order to ensure compliance with the Water Supply (Water Fittings) Regulations 1999 is met.

i) The WaterMark Team will keep copies of all jobs submitted.

a) The scheme is administered on a daily basis by the Water Fittings Regulations Team and our offices are open Monday to Friday from 9:00am until 4:00pm.

a) All new members wishing to join the scheme will be audited by the Water Fittings Regulations team prior to membership status being granted. 

b) The Water Fittings Regulations team will arrange to undertake an audit with the applicant at a time/date that is convenient with both parties.

c) Audits will only be undertaken within the Severn Trent area of supply. 

d) Severn Trent may carry out regular audits (or where applicable) on members to ensure that any work(s) undertaken complies with the Regulations.

e) During a routine audit, a member of the Severn Trent team will contact the member to arrange a convenient time, date and venue to
conduct a ‘physical’ site inspection of their work. This ensures the requisite level of compliance is maintained in accordance with the Regulations and the requirements of the scheme.

f) Upon failure to agree an audit date with a member, the following process will be applied:

Severn Trent will contact the member on three separate occasions in order to arrange an audit date.

If an audit date cannot be agreed/arranged with the member after the third attempt, their membership status will be changed from approved to lapsed.

During a ‘lapsed’ membership period, if the member contactsWaterMark and an audit date can be arranged (and successfully passed), their membership status will be reinstated to an approved member, or alternatively;

If there is no contact from the member during the ‘lapsed’membership period, their membership status will automatically change from lapsed to removed after 12 months.

In the event a member is removed from the scheme, the member must re-apply for membership via the formal new application process.

g) Where requested by WaterMark, members must provide information about work they have completed within 14 days upon request.

h) WaterMark will contact the customer and/or member informing them of our intention to carry out an audit inspection.  The member need not attend the inspection unless specifically requested to do so.

i) Any contravention of the Regulation’s found as part of the audit will be discussed with all parties. 

j) Failure by the member to rectify (at their own expense) any contravention(s) found during, or subsequent to the inspection, will make them liable for removal from the scheme and possible legal action by the customer(s) or Severn Trent.

k) Members who fail an audit, will be suspended from the scheme with immediate effect and may be asked to re-attend further training.

l) Details of audits may be shared with third parties such as other approved contractor schemes and WaterSafe.  


 

 

 

a) Before members commence any installations, they must be satisfied that the requirements for that notification have been met.

b) It is a condition of membership that advanced notification is given of the proposed installation of any RPZ valve.

c) Where consent has been deemed to have been granted by SevernTrent owing to no reply within the 10 days notification period, the installation must still meet with all other requirements set out in the Regulations, Water Industry Approved Installation Methods, British Standards, Manufacturers installation instructions and any other relevant Regulations/standards.

d) A certified RPZ tester must, within 24 hours, notify the relevant water company where a compliance test has failed and cannot be repaired that same day.

e) A work completion certificate must be issued to the customer for every installation.

f) Where notification has been granted, members must submit a work completion certificate to the relevant water company within 10 days of completion.

g) For those works that do not require notification by an approved member, (namely Sections 2 and 4(b) highlighted in the table under Regulation 5) a work completion certificate must be submitted to the respective water company within 10 days of completing the work(s).  

All members must maintain or otherwise be covered by the following insurance during their term of membership in respect of the work they undertake:

a) Public liability insurance to a level not less than £2 million.

b) Where the business employs more than one person, employer’s liability insurance to a level not less than £5 million.

a) WaterMark will use all information in accordance with the Data Protection Act 1998.

b) Members acknowledge and accept that WaterMark shall be entitled to use all information to enable us to administer the scheme effectively and to monitor and enforce the scheme rules.

c) Members acknowledge and accept that WaterMark may pass on their personal information to other approved contractor schemes and third parties such as WRAS when deemed necessary, for example WaterSafe subscription.

a) The scheme has a Code of Conduct which sets out the standards of behaviour expected by members.

b) Failure to comply with the Code of Conduct may result in disciplinary action and ultimately termination of scheme membership.

 

a) All 3rd party complaints or claims against a member shall be investigated and dealt with by the member concerned.

b) Any dispute between the member and Severn Trent shall be referred to the Water Fittings Regulations Manager.

c) Severn Trent cannot guarantee the quality of workmanship undertaken by an approved member. Those companies listed on the Severn Trent website offer customers an external service but any disputes between the respective parties is a private matter.

d) It shall be the role of the WaterMark team to arbitrate in the event of a dispute, after allowing both sides to present their case.

 

a) In the event of a dispute resulting in the termination of membership or Regulations infringements being upheld, The Water Fittings Regulations Manager will determine a decision in any such appeal.

b) Any such decision will be final and non-negotiable with all parties being bound by the decision.



a) If a member is found to be carrying out work which is not in accordance with the Regulations, or fails to comply with any of the foregoing requirements, WaterMark reserve the right to terminate your membership and remove the company from the approved list of contractors.

b) Possible legal action may be taken by Severn Trent if an offence has been committed under the Regulations and is deemed in the interest of the general public.

c) Upon termination of membership, members must return all merchandise relating to the scheme, including but not limited to all membership cards, membership certificates and any unused work completion certificates with immediate effect.

d) Upon termination of membership, members must immediately cease to use any scheme logos on advertising material, company vehicles and company stationary.

e) Termination of membership shall result in the removal of a member’s details from the ‘find a plumber’ online search facility published on the Severn Trent website.

f) The scheme shall notify the member in writing the reasons for termination of membership.

g) Details of membership termination will be shared with WaterSafe and the other approved contractors’ schemes that operate under the same scope.

h) The scheme reserves the right to terminate membership for breach of these terms and conditions.

a) Severn Trent reserves the right to terminate the scheme at any time for whatever reason without prior notification.

a) Severn Trent reserves the right to alter and/or amend the terms and conditions of membership without prior notice.

Phone (expands content) (collapses content)

Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

Email (expands content) (collapses content)

Feel free to email us with any enquiries

Contact us
Languages (expands content) (collapses content)

Get help in your preferred language

Other languages