Changes to your account

Market changes 2017

The new competitive water market works in a similar way to other utility markets such as gas, electricity and telecoms in which you have the freedom to choose a retailer for services such as billing, customer service and meter reading. This doesn’t mean that the water you get from the tap or how your wastewater is taken away will be any different. It means you're now able to choose who provides your retail services.

In response to the changes in the water industry, Severn Trent and United Utilities joined forces to create a new water retail company, called Water Plus, specifically for non-household customers.

Non-household retail services provided by Severn Trent migrated to Water Plus on 1 April 2017.

The Secretary of State has approved our application to exit the non-household water retail market, effective from 1 July 2018. Water Plus will become the retailer for our non-household (business) customers. Please either contact Water Plus or your retailer of choice if you have switched.

For more information about the market changes and retailers, please visit