Building and Developing

Redress for being late in relation non-contestable works

From 2 April 2018, we're offering a temporary redress scheme (based on our existing Ofwat metrics) in accordance with Ofwat’s new Adoption Code. We continue to work with Water UK and all other companies to determine appropriate and consistent redress arrangements across the sector. 

If you're eligible for any of the below, you don’t need to do anything as we will automatically provide the appropriate redress to you.  

Level of Service Metrics    Total      Redress   

Self-lay Point of Connection enquiry response <500 plots. Report to be issued within 21 days commencing on either (i) on the day after receipt of a full application or (ii) the day after the required information has been provided . An application is full when all the required information and any required payment have been received.

A point of connection enquiry includes any necessary modelling work.

Full application fee

Self-lay Point of Connection enquiry response >500 plots. Report to be issued within 28 days commencing on either (i) on the day after receipt of a full application or(ii) the day after the required information has been provided.  An application is full when all the required information and any required payment have been received.  

A point of connection enquiry includes any necessary modelling work.

Full application fee

Self-lay and terms requesting <500 plots quotations. Written terms to be issued within a period of 14 days commencing on the day after receipt of as full application.  

An application is full when all the required information has been received. Terms include the design approval ,the amount of the asset payment and any amount to be paid by the SLP or Developer. A self-lay Adoption Agreement is to be issued with the terms. Rejections should fully document the reason for the rejection.

Fixed payment of £150.00

Self-lay and terms requesting >500 plots quotations. Written terms to be issued within a period of 14 days commencing on the day after receipt of a full application.

An application is full when all the required information has been received. Terms include the design approval ,the amount of the asset payment and any amount to be paid by the SLP or Developer. A self-lay Adoption Agreement is to be issued with the terms. Rejections should fully document the reason for the rejection.

Fixed payment of £150.00
Self-lay water for pressure/bacteriological testing provided. Provide a source of supply for pressure and bacteriological testing within (i) 28 days commencing on the day after receipt of a written request or (ii) such longer period as may be agreed with the SLP where there are engineering difficulties /requirements for off-site reinforcement/Schedule 13 WIA 1991 constraints or where the SLP requests an extended period. Fixed payment of £500.00
Self-lay vesting certificates issued. Issue vesting certificate and all information for Asset Payments claim (including on part constructed work) within 7 days commencing on the day following notification that the section of main has been connected. Fixed payment of £100.00
Self-lay Asset Payments issued. Make Asset Payment due on all sections of connected mains within 35 days commencing on the day following receipt of a valid invoice claim by the SLP. Fixed payment of £100

 

If you are unhappy with our service you can find our complaints procedure and how to contact us on our developer services contact us page

 

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