Providing excellent customer service
We're investing more in training our people and improving our processes. We'll also keep improving the information available about the range of services and tariffs we provide, so that you know how to choose the best options for you.
Alongside this, we will strengthen our contact channels and communications to keep up with our customers growing expectations. With modern day busy lifestyles and the growth of online communication, especially on social media, our customers’ want communication with us to be convenient, speedy and straightforward and that's exactly what they should expect from a utility provider - that's why we're striving to be the best in our industry.
Alongside our household customers, we also want to provide great customer service for our businesses, making it easy for our business customers to deal with us, regardless of their size, sector or spend.