We've developed nine actions to improve
We’ve developed nine outcomes that we've designed to meet the needs of our customers and wider society, based on everything you told us through our research and past performance. We’ve used quotes from customers, our people and other stakeholders in our communities to bring each of our outcomes to life - demonstrating how our plan has been created from their perspectives and underlining the collaborative way in which we'll deliver the plan.
Learn more about our nine actions
Read about all the great things we're promising to deliver by 2025.
Read our customer business plan for 2020-2025
Want to know more? take a look at our business plan.
View our complete business plans submitted to OFWAT.