About Us

We've developed nine actions to improve

We’ve developed nine outcomes that we've designed to meet the needs of our customers and wider society, based on everything you told us through our research and past performance. We’ve used quotes from customers, our people and other stakeholders in our communities to bring each of our outcomes to life - demonstrating how our plan has been created from their perspectives and underlining the collaborative way in which we'll deliver the plan.

a young girl, two people talking, a man holding a shower head, two workers, two people laughing, a lady on her phone, two people talking, a man holding a bottle of water, people working

Learn more about our nine actions

Read about all the great things we're promising to deliver by 2025. 

Read our customer business plan for 2020-2025

Want to know more? take a look at our business plan.

View our complete business plans submitted to OFWAT.