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Get in touch

If you have a query or problem, we are happy to help. Get in touch using the details below.



0800 783 4444



03457 500 500

(Mon - Fri, 8am-8pm,
Saturday 8am - 1pm)

Write to us

Other useful numbers

Severn Trent Water Ltd

Customer Relations
PO Box 5310


If you have a billing or general query which is not an emergency you can visit our help section

Water meters

0345 7090 646


Caller ID checks

0345 604 1655


Water/sewer records

03456 016 616



0800 707 6600


Business enquiries

02477 715000


Struggling to pay?

We may be able to offer you some extra support. 

0345 602 2777