Help and Contact

Contact us

We're here to help with any queries you may have. We've got lots of ways for you to contact us. Choose your preferred option below.

Message us on WhatsApp

Need help? Message us on WhatsApp

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Send us a message on Facebook and one of our team will be happy to help

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Priority services

Some people have medical conditions or other circumstances, which means a disruption to their water supply can cause huge problems for them. Our Priority Services helps us to help these customers when they need it most. Click here to find out more and apply

Prefer to call or write to us?

Supply issues - 0800 783 4444 (24/7)
Billing queries: 0345 7500 500
Monday to Friday: 8am to 8pm
Saturday: 9am to 3pm
Most Bank Holidays: 9am to 5pm. We're closed on Christmas Day, Boxing Day and New Year's Day
Emergencies - 0800 783 4444 (24/7)

Write to us

Severn Trent PO Box 407 DARLINGTON DL1 9WD