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Contact us

We're here to help with any queries you may have. We've got lots of ways for you to contact us. Choose your preferred option below.

Live chat

Need help now? Chat to one of our team who are online and ready to help

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FAQS

View our frequently asked questions

Priority services

Some people have medical conditions or other circumstances, which means a disruption to their water supply can cause huge problems for them. Our Priority Services helps us to help these customers when they need it most. Click here to find out more and apply

Prefer to call or email us?

Supply issues - 0800 783 4444 (24/7)
Billing queries - 0345 7500 500
(Mon- Fri 8am - 9pm & Sat 8:30am - 5:30pm Including Bank Holidays with the exception of Christmas Day, Boxing Day and New Years Day)
Emergencies - 0800 783 4444 (24/7)

Email us

Write to us

Severn Trent PO Box 407 DARLINGTON DL1 9WD

Phone

Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

Feel free to email us with any enquiries

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