Frosts and bursts

We'd like to say thank you to customers that have reported bursts and leaks - keep them coming!

In the meantime, we are working around the clock to respond as quickly as possible to your calls and carry out any repairs.

As the heavy snow and ice thaws, water companies and customers are seeing a massive increase in bursts and leaks across the country.

In many cases, we do not know where these are until our customers report them.

We need your help.

If you spot a leak while you are out and about, call our leakline number on 0800 783 4444 or report it on-line here. Don't assume we already know about it - we'd rather be told twice than miss a leak! We maintain 46,000km of pipes across a huge area, so our customers will often spot a leak before we can - and we're always grateful for your help.

In your own home:

1. Check for visible signs of damage to pipework.
2. Find and test your internal stop tap (also known as a stop cock). If you are unlucky enough to get frozen pipes and lose your water supply, you are likely to suffer a burst pipe - so you will need to be able to turn the water off if that happens.
3. If you lose your water supply, check and see if your neighbour has too. If your neighbour has water, then it'll more than likely be a frozen pipe at your home or business, not a Severn Trent Water mains pipe.
4. If it's your own pipework that's affected, contact a plumber as soon as you can.
5. If your neighbours or others in your street are affected as well, contact us.
6. Please help your neighbours, your family and friends and us by passing on this advice.