For most of our customers, the rain that falls onto your roofs, yards and other parts of your property drains to the public sewers. We call this water surface water. We include the cost of removing surface water in the sewerage charges on your bill.

At your property, surface water or groundwater may not drain to the public sewer. If you think you fall in to this category you can claim for a reduction in your sewerage charges of around 36%.

To find out how to claim a lower sewerage charge, download our surface water drainage leaflet. The leaflet explains how you can prove to us that no surface water or groundwater from your property drains to a public sewer and an application form is contained within it. You can also call us on 08457 500 500 (local rate) to request a printed copy of the leaflet if you would prefer it.

If you live on the borders of our region you may receive sewerage services from another water company. Your bill tells you if this applies to you. If it does you may not be able to claim a lower sewerage charge but you can contact the relevant company to confirm this.