Help us to help you

If you are having difficulty paying your water bill please help us to help you, by contacting us on 0845 6043772 - we can only help you if we know about it. Our staff are fully trained to help you and can find a payment plan that suits your individual requirements. Contact us on 0845 6043772.

If you use a lot of water because of a medical condition or because you have a large family and if you have a low income, our WaterSure scheme could help by limiting your charges.

If you receive income support, job seekers allowance, pension credit or ESA (Employment Support Allowance), the Job Centre Plus may be able to arrange for small deductions to be paid out of your benefits directly to us. We will make an application for you, meaning that you won’t have to remember to make payments and you will pay in a convenient way at no extra cost. Simply contact us on 0845 6043772 and help us to help you. 

If you are suffering from exceptional hardship the Severn Trent Trust Fund may be able to help. The Trust is a fully independent registered charity. For further information about the Trust, contact your nearest Citizens Advice Bureau or Money Advice Centre or write to Freepost, RLZE-EABT-SHSA, Sutton Coldfield, B72 1TJ or telephone 0121 355 7766.

The Consumer Credit Counselling Service is a charity that helps you manage your debts and to better understand money.  If you feel you may benefit from their help, you can find their details on their website.

Information on identifying and dealing with loan sharks can be found on Directgov.

You can find more information related to your bill in our FAQs section.