“The highest possible standards for the lowest possible charges”

That’s our commitment to your services during 2010-15. In 2009, like all water companies in England and Wales, we produced a 5-year business plan.  We first developed it in draft and consulted with our customers to understand what was important to them.  We also worked with our quality regulators to ensure we meet all of our statutory requirements.

We submitted our Final Business Plan to Ofwat, our economic regulator, in April 2009.  Ofwat has reviewed our plan and set limits on the amount we can charge our customers in each year during 2010-2015.

Here's what you can expect from us over the next 5 years.

Lower bills on average

Our average household bills (in today’s prices) will be £13 lower in 2014-15. Our customers will start, and end, the five year period with the lowest average water bills of any water and waste water company in England and Wales.

Further investment

We’re investing around £1.3 million a day in our services, ensuring we continue to deliver a safe, reliable supply of drinking water and effectively carry away and treat waste water

A more efficient water company

We’ll continually improve the way we work to help keep bills down. By 2015, our efficiency improvements will help save £8 from the average household bill.

A more sustainable impact on the environment

We’re investing to ensure we have a sustainable impact on the water environment and are leading the sector with our renewable energy generation.

You can read more about our commitments to your service in our summary of what’s planned. It explains the main improvements set out in our business plan for 2010-15.