Are you substantially altering your property?

If you have altered your property (or are planning to do so), it is important that you let us know. Doing so will help us to update our records and ensure that you are being billed correctly.

We consider a substantial alteration to include any of the following: -

• Two or more properties being merged to form one single property.
• A material change in property usage, i.e. a domestic household becoming commercial premises or vice versa.
• Work that either increases or decreases the site area of a property.
• The demolition of a property.

If you think that any of the above applies to you, please complete our simple online form or speak to one of our agents directly on 08457 500 500.

Please note that all business customers are required to have a meter installed.

We believe that this is the fairest method of charging our customers, as you will be billed for your actual usage of water, based on meter readings from your premises. You should also be aware that if a meter fit is not possible then you will be responsible for making any necessary pipework alterations.

We do reserve the right to enter properties and install separate supplies under Section 64 of the Water Industry Act of 1991. All costs incurred would then be passed onto the customer. Please bear this in mind when making changes to a property in order to avoid any costly problems at a later date.

Please do not submit this form if any of the following applies: -

• Mixed properties (eg. Shop and flat) where access to the property above is internal only. This is because we class this as one property and as such any issues around supply of water are a private issue that we will not become involved in.
• Redecoration/refurbishment only.